Refund policy

Return and Refund Policy

Effective Date: 12/11/2025

Thank you for shopping at vitahats. We want to ensure you are completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.

1. Returns

1.1 Eligibility: You may return most new, unopened items within 5 days of delivery for a full refund. We cannot accept returns of items that are used, damaged, or not in their original packaging.

1.2 Return Process:

  • Contact our customer service team at rolierdi04@outlook.com to initiate a return.
  • Provide your order number and details about the items you wish to return.
  • Once your return is approved, we will provide you with a return shipping label (if applicable).

1.3 Return Shipping: You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).

2. Refunds

2.1 Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

2.2 Return Exceptions: Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Personalized or customized items

3. Exchange

3.1 Product Exchange: If you need to exchange an item for the same product due to size or preference, please contact us to arrange for an exchange. Exchange requests are subject to product availability.

4. Damaged or Defective Items

4.1 Replacement: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo documentation of the damage or defect.

5. Contact Us

5.1 Questions: If you have any questions about our Return and Refund Policy, please contact us at rolierdi04@outlook.com.

By making a purchase from vitahats, you agree to our Return and Refund Policy. We appreciate your business and strive to provide excellent customer service.

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